Terms and conditions

1. Orders

INGLOT RSA Beauty Line offers three ordering options:

Option 1: Order a product that is not available in the shop and pay in full upfront at checkout to receive 20% off your pre-order*. Shipping normally takes 21 days because the product comes directly from Inglot Poland.

Option 2: Order a product that is not available in the shop without upfront payment. These pre-orders do not qualify for the 20% discount. Shipping normally takes 21 days because the product comes directly from Inglot Poland.

Option 3: Order a product where stock is available in the shop. Payment is due at checkout, and your product will be shipped within 3 days.

Out-of-stock items are replenished in cycles of 14 to 21 days.

Before completing your order, check that all your order details, delivery address and contact information are correct.

2. Product information, use and ingredients

We do our best to keep product descriptions, colours and prices accurate and up to date. Make-up shades may appear slightly different depending on your screen settings and lighting conditions.

Every skin type is unique, and each make-up product has its own formulation. Read the product description, ingredients and usage instructions carefully before purchasing, especially if you have known allergies or sensitivities.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate medical advice if necessary. Contact our support team if you need product information before ordering.

An adverse reaction or sensitivity does not automatically entitle a customer to a refund or replacement. All concerns will be assessed in accordance with applicable consumer protection legislation.

3. Delivery

The Courier Guy is our preferred delivery partner.

Estimated delivery time for locker-to-locker deliveries is 3 days. Times may vary depending on the destination, courier operations and other circumstances.

Delivery charges depend on the locker size selected — small, medium or large — and will be displayed at checkout.

Check that your contact details are correct to avoid unnecessary delivery delays.

4. Returns

If a product is damaged, defective or different from what you ordered, please contact us within 24 hours of receiving your order. Please do not delay contacting us.

Send a photograph of the defective or incorrect product to info@inglotrsa.com or WhatsApp 079 874 6248. Our team will review your query and assist you as quickly as possible.

For hygiene and safety reasons, we cannot accept returns of opened or used make-up products, subject to your applicable consumer rights as set out in section 8.

5. Promotions & special offers

All promotions, discounts and special offers are subject to the specific terms, conditions and validity dates advertised with each offer.

Unless otherwise stated, promotions cannot be combined with other discounts or special offers.

6. Your privacy

We are committed to handling your personal information responsibly and securely, in accordance with relevant legislation.

Your information will be used for legitimate purposes associated with processing your orders, arranging delivery and providing customer support.

7. We're here to help!

Contact us with questions about your order, delivery or Inglot products. Our team will do its best to assist you.

Email: info@inglotrsa.com. WhatsApp / Telephone: +27 79 874 6248.

8. Your consumer rights

By placing an order through Inglot Beauty Line, you acknowledge that you have read and accepted these Terms & Conditions.

Nothing in these Terms & Conditions limits or excludes any rights you may have under applicable South African consumer protection legislation.

*In order to secure your discount, you need to register on www.inglotrsa.com